This is kind of long but I need to get it out and warn others.
AHS is a home warranty plan that realtors offer to home buyers (sellers can purchase it also to make the house more attractive)
There are varying degrees of plans.
Since this house is… 65 years old, when we bought it we got the most inclusive plan. The first year we didn’t need it so we extended it for this year.
It is turning out to be a big waste of money.
The first repair we needed was a sewer issue. They did a stop gap fix (flushing the pipes, which Beloved found he could do just fine) they can not do the actual repair, even though the malfunction is due to an improperly installed pipe because… they don’t do pipes. Fine we can take care of the issue on our own now that MJ has the proper tools. Funny how since he thoroughly flushed the pipes (something they never seemed to do) we have had no issue.
So 2 weeks ago my ac began acting up. I called them, because seriously, the ac is WHY we wanted the plan. Their ac guy came out and said it is the motor but I can’t fix it. Why? Because some idiot (the electrician’s term not mine) improperly installed the water heater and wired it into the ac circuit.
Until that is fixed he won’t touch it. Unless I let him disconnect the water heater.
As an aside, after he and his buddy left, later when MJ turned the unit back on it made a new hissing sound.
OK so i call AHS because improperly installed appliances are covered in my contract, as is an undetectable defect (home inspector never said a word and he looked at the circuit) Their definition of an undetectable defect is, if you turn on the system and it comes on, you don’t know there is an issue, this fits, both systems have worked just fine. Plus this is a clear code violation and the person who did it could be fined, all of these things are covered in my warranty. Specifically covered not in vague language. Not to mention it is a fire hazard and health hazard (My house is hovering consistently at 90 degrees. I went to bed last night about 1 am and it was 88. The AFB has issued several black flag warnings since this began.)
So the electrician submits his report to get them to approve the repair.
They email him, saying they are calling me, which they never did, denying the repair. They quoted him the section of my contract that states this is covered.
So he calls me irate and tells me the repair should be covered, he has done it for them many times in similar situations. So I call them. The CSR who I was really trying to be polite to because I know she has nothing to do with this, even though I was hot and miserable and fuming, transfers me to another lady.
She calls the electric guy and “questioned” him. Comes back and says I need to talk to my supervisor. Then comes back and says, we won’t cover it due to the over amping of the circuit. I said what? She says in the contract is a sentence that says if a circuit is over wired they will not cover it and that trumps all the other clauses. Now… this circuit I say has never arched, blown or otherwise acted over amped. Her reply? Well yes but it could…
So after arguing it a bit (once they get that robotic parrot voice going it is useless to keep trying) I said fine. She says is there anything else I can help you with today? I said well you haven’t helped me with anything so far so I guess not.
I called the electrician back and he said he told them it was an improperly installed appliance. He says she kept pushing until he had to say over amperage, the magic words that let them off the hook. He said he told her anytime 2 things are wired into a circuit for 1 there is over amperage and they have told him to fix it in other cases and this one was no different. She disagreed.
So MJ tells me to call the ac guy back and let him disconnect the water heater, he thinks his buddy Ralph can fix that.
Ac guy says I have to call AHS back because that ticket is closed. No the tickets are not closed until the issue is fixed. Then he says when I disconnect the water heater I am pulling all those wires out of the wall so it can’t be redone that way.
Then when I called AHS back they said, you owe us money we won’t send anyone out until you pay us. Now they are on auto pay and should have had their money Tuesday. I noticed yesterday it had not gone through so paid it early in the morning…
We have decided for now to rent a portable unit that is on wheels and can be moved from room to room.
We will get Ralph out here have him redo the water heater wiring first then call the ac guy back. We have another 5 weeks to get the ac out on the same fee we already paid I am hoping Ralph can do it by then but I am not letting this guy rip anything out of my house.
Once the ac is done so are we. We can cancel at anytime and we will as soon as the ac is back up and running.
I did notice in my research last night that there have been several lawsuits against AHS and other such companies for improper denials. Since they send the electrician out to fix my issue for other people, I think that is what this is and I plan to look into fighting it as hard as I can.